Shopping & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and all major credit and debit cards. Apple Pay, Google Pay, and Shop Pay are available at checkout.
Is my payment secure?
Yes. All transactions are encrypted and processed through Shopify's secure checkout. We never store your payment information. If a payment attempt fails, contact us and we will resolve it.
Shipping & Delivery
Where do you ship from?
All orders ship from Veneto, Italy, where the garments are made. Orders are delivered within the estimated window provided at checkout. You will receive a shipping confirmation with tracking when your order ships.
Do I have to pay duties and taxes?
No. All orders ship Delivered Duty Paid. We prepay duties and taxes on your behalf and there are no charges at delivery. Orders within the United States include applicable sales tax.
Returns & Exchanges
What is your return policy?
We offer free returns and exchanges within 14 days of delivery. Items must be in their original condition, unworn, unused, with all tags attached and in the original packaging. Sale items and gift cards are final sale.
How do I start a return or exchange?
Contact us with your order number and we will send you a prepaid return shipping label with instructions. Returns sent without prior approval will not be accepted. For exchanges, we can assist with a different size of the same item, subject to availability. If the size you need is not available, you may return for a full refund and place a new order.
Orders
Can I change or cancel my order?
If you need to change your shipping address or cancel an order, contact us as soon as possible. Once an order has shipped we are unable to make changes, but you may request a return after delivery.
What does made to order mean?
Certain pieces are made to order. They are cut and made for you in Veneto after the order is placed. You are charged in full at the time of order and the estimated delivery window is shown on the product page. Made to order pieces are final sale.
What if my item arrives damaged or incorrect?
If your item arrives damaged or you received the wrong product, contact us within 48 hours of delivery with your order number and photos. We will make it right.
Product & Care
Where are your garments made?
Our garments are made in Veneto, Italy, with fabrics sourced from Italian mills. They feature hand-stitched construction, horn buttons, and fully lined interiors. Each piece is designed to be worn for years.
How should I care for my garments?
Care instructions are included on the garment label. For fit and size conversion, visit our Sizing page. For questions about a specific fabric or piece, contact us.
Still have questions?
Get in touch